Police, Fire, and Ambulance Dispatchers

Question callers to determine their locations, and the nature of their problems to determine type of response needed.

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Record details of calls, dispatches, and messages.

Provide emergency medical instructions to callers.

Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.

Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.

Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.

Maintain access to, and security of, highly sensitive materials.

Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

Operate and maintain mobile dispatch vehicles and equipment.

Maintain files of information relating to emergency calls, such as personnel rosters, and emergency call-out and pager files.

Learn material and pass required tests for certification.

Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.

Test and adjust communication and alarm systems, and report malfunctions to maintenance units.