Switchboard Operators, Including Answering Service

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Record messages, suggesting rewording for clarity or conciseness.

Monitor alarm systems to ensure that secure conditions are maintained.

Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.

Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

Relay or route written or verbal messages.

Answer simple questions about clients' businesses, using reference files.

Place telephone calls or arrange conference calls as instructed.

Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.

Keep records of calls placed and charges incurred.

Stamp messages with time and date and file them appropriately.

Process incoming or outgoing mail, packages, or deliveries.

Complete forms for sales orders.

Contact security staff members when necessary, using radio-telephones.

Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.

Place orders, such as for equipment, supplies, or catering for meetings.